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Customer care

Return & Refund Policy

We want you to understand the return process before you place an order.

Last updated: August 9, 2026

30-day return window

You may request a return within 30 days after delivery. Contact us before sending anything back so we can provide the correct instructions and return destination.

  • The item should be clean, undamaged, and include its original components and packaging.
  • Proof of purchase or the order number is required.
  • Items damaged through misuse, modification, or improper installation are not eligible for a refund.

Return shipping and damaged orders

Customers are responsible for return postage for preference-based returns. If the item arrived damaged, defective, or different from the item ordered, contact us with photos and the order number; when approved, we will provide an appropriate resolution and cover reasonable return costs when a return is required.

Refunds and cancellations

Approved refunds are sent to the original payment method. They normally appear within 5–10 business days after approval, although the exact posting time is controlled by your bank or card issuer. Original expedited shipping charges are not refundable unless the order was incorrect or defective.

You may request cancellation before dispatch. Once an order has shipped, it must follow the return process above.